Last updated on March 11, 2026
Your privacy is very important to us. At Limewoo, we believe in transparency, user choice, and responsible data handling. This policy explains what information we collect, how we use it, and what rights you have.
We don’t ask for personal information unless we truly need it.
We don’t share your personal information with anyone except to comply with the law, improve our products, or protect our rights.
We don’t store unencrypted personal information on our servers unless required for ongoing operations.
1. Who We Are
Limewoo is a software company specializing in WordPress solutions developed and owned by Bluest Orange LLC, a U.S.-based company.
Our products and services are designed to enhance online stores and website functionality globally.
2. Information We Collect
We collect different types of information depending on how you interact with our website and products:
(a) Non-Personal Information
Like most websites, we automatically collect limited non-personal technical information through standard server logs and browser headers. This may include browser type, referring page, time of visit, and approximate location based on IP address. This information helps us maintain security and improve the website.
(b) Personal Information
When you register, make a purchase, or contact support, we may collect:
- Your name and email address
- Billing address and payment information (processed via secure third-party payment providers)
- Website domain and license key (for activation and updates)
- Any information you provide through contact forms or support requests
We collect this only when necessary to provide or improve our products and services.
3. Usage Tracking and Analytics
To improve Limewoo’s performance and understand how users interact with our plugin, we collect limited, anonymized usage information. This may include:
- WordPress and PHP versions
- Plugin version and activation status
- Active theme and plugin details (for compatibility checks)
- Plugin settings and feature usage statistics (excluding any user content or sensitive data)
- Aggregated performance and error logs
We may use third-party tools such as Mixpanel and Google Analytics (GA4) to analyze and improve our products.
Analytics data is aggregated and used only to understand product usage trends and improve our services. We do not attempt to identify individual users from this data.
Opting Out:
You can disable usage tracking at any time by going to your plugin’s settings page and toggling off the “Usage Tracking” option.
4. Cookies and Consent
We use cookies and similar technologies to ensure the website functions properly, remember user preferences, and analyze site traffic.
Some cookies are strictly necessary for site functionality (such as WooCommerce session cookies), while others are used for analytics and improvement purposes.
You can manage your cookie preferences using the Cookiebot consent banner on our website.
Our website integrates Cookiebot by Usercentrics, which allows you to manage your cookie preferences and ensures GDPR and ePrivacy Directive compliance.
You can withdraw or modify your consent using the Cookiebot banner on our site.
5. Support and Communication
When you contact our support team through HelpScout, we collect:
- Your name and email address
- Message content and attachments (if any)
- Website domain or plugin details (if provided)
We use this information solely to assist you and improve our customer service.
Support conversations are stored securely by HelpScout and are accessible only by authorized Limewoo staff.
6. Anti-Spam Protection
We use Akismet (by Automattic) to filter spam in comments and contact forms.
When visitors submit forms, certain data (e.g., IP address, user agent, referrer, and site URL) may be transmitted to Akismet for spam detection.
7. Data Sharing and Third Parties
We do not sell or rent your information.
We only share it with:
- Service providers who help us operate our business (e.g., hosting, payment, analytics, support)
- Legal authorities, when required by law or to protect our rights
All third-party partners comply with GDPR or equivalent data protection standards.
8. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), we process personal data based on one or more of the following legal bases:
- Contractual necessity – to provide purchased products and services
- Legitimate interests – to operate and improve our website and products
- Consent – for analytics or optional features where required
- Legal obligations – such as financial record keeping
9. Your Data Protection Rights (GDPR)
If you are a citizen of the EU, EEA, or UK, you have the following rights:
- Request access to the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent or restrict processing
- Request data portability
- Lodge a complaint with a Data Protection Authority
To exercise your rights, please contact: contact@limewoo.com
10. Data Retention
We retain data only as long as necessary to provide our services or comply with legal obligations.
Once data is no longer needed for these purposes, it is securely deleted, anonymized, or archived in accordance with applicable legal requirements.
11. Security
We use appropriate administrative, physical, and technical measures to safeguard your information against loss, theft, unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is entirely secure.
12. Business Transfers
If Limewoo or Bluest Orange LLC is acquired, merges, or ceases operations, user data may be transferred to the new entity. Any acquirer will be bound by this Privacy Policy.
13. Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data handling practices.
When we make significant changes, we will update the “Last updated” date at the top of this page and may provide additional notice where appropriate.
We encourage visitors to review this page periodically to stay informed about how we protect and handle personal information.
14. Contact Information
If you have any questions about this Privacy Policy or your data, please contact us:
contact@limewoo.com
Bluest Orange LLC, Wyoming, USA